Frequently Asked Questions
Every pair is made to order and takes eight to ten weeks to make, then ships. For an update on your order, contact global@resolutergl.com.
Each pair is hand-embroidered and hand-assembled. The tatreez panel is stitched one piece at a time by a woman in Masafer Yatta, and that is what takes the time.
Contact global@resolutergl.com as soon as possible. Because each pair is made to order, changes can only be made before production begins.
You have 30 days from delivery to return your pair. Items must be unworn, unmarked and returned in their original packaging. See our Refund Policy for full details.
Contact global@resolutergl.com with your order number and a photo, and we will help resolve it.
Email global@resolutergl.com and we will help.
Tatreez is Palestinian hand-embroidery, a language written in thread, recognised as cultural heritage by the United Nations (UNESCO) in 2021. Every motif is drawn from the land it was stitched on.
The Women's Weaving Cooperative of Masafer Yatta, in the South Hebron Hills. Around 250 women stitch across the network, and the cooperative is led by Kifah Adra.
A woman in Masafer Yatta embroiders the panel by hand, one piece at a time. It then goes to Europe, where our workshop crafts it into the shoe. Nothing is made before it is ordered.
The Women's Weaving Cooperative of Masafer Yatta holds the largest single share in Resolute. The women who make the work own more of the company than anyone else does.
No. We are a company, and the women who make the Tatreez are shareholders in it rather than beneficiaries of it.